STONINGTON — Stonington police said late Wednesday that the department had received multiple reports this week of a phone scam aimed at residential customers of Eversource.
"The scammer threatens the customer with a service disconnection if the customer does not pay a balance with gift cards or other untraceable cards," the police said. "You should immediately suspect a scam anytime someone requests utility or government payment with anything other than a check or credit card."
There were no known victims as of Thursday morning. Residents may have fallen victim to the scam are encouraged to contact the department.
Eversource officials confirmed that the electric utility does not call seeking payment, even when an account is past due. The company's policy for overdue bills is to issue a late notice or disconnect notice when necessary through the mail. Notices are issued in advance of any disconnect date. Customers who sign up for the service online may also receive email notices.
Customers who need to arrange payment can call the company at 800-286-2000, or create an account on the company's website. For more information including FAQs, visit eversource.com.