Subscriber Services & Support
How do I get in touch with Customer Service?
Our Customer Service Hours are Monday-Friday, 6AM-5PM, Saturday, Sunday and holidays, 6AM-10AM., but our online options are available 24/7. Our toll-free Customer Service number is 860-495-8201 or email us at firstname.lastname@example.org.
What are my subscription options?
We have three subscription options: print and digital, digital only, and print only. Click on the appropriate subscription to find out which is right for you.
Westerly Sun All Access - Includes a 7-day print subscription and full access to our Westerly Sun content on a variety of digital platforms, including thewesterlysun.com, our iPad app, the E-Paper, our mobile site and our online archives. To find out more, click here.
Westerly Sun Digital Access - Full access to our Westerly Sun content on a variety of digital platforms, including thewesterlysun.com, our iPad app, the E-Paper, our mobile site and our online archives. To find out more, click here.
Print-Only - Print-only subscription are available in 1-, 2- or 4- day subscriptions. To find out more, click here.
What are my automatic payment options for my subscription?
For Westerly Sun All Access and Westerly Sun print only subscriptions, our EZ Pay Credit Card Payment option removes the need for paper bills in the mail. The EZ Pay option automatically renews your subscription monthly. To find out more about EZ Pay, contact our Customer Service at at 860-495-8201 or email us at email@example.com. Our Customer Service Hours are Monday-Friday, 6AM-5PM, Saturday, Sunday and holidays, 6AM-10AM.
Westerly Sun Digital Access (digital only) accounts automatically renew every month and can be managed by going to https://accounts.mypressplus.com. You can also manage your user information, including your username and password, at that link.
I’m already a 7-day print subscriber. How do I activate my digital account?
If you are a 7-day subscriber to The Westerly Sun newspaper, you can activate your digital account by going to www.thewesterlysun.com/allaccess and clicking on the “Activate” button. Simply follow the prompts on the screen after clicking the “Activate” button. Your name and address information is necessary to activate your digital account.
I’m a Westerly Sun newspaper subscriber but I do not receive the paper every day. What are my digital options?
You have three options. You can continue to enjoy limited digital content on thewesterlysun.com and on our mobile site. To enjoy all of our digital products, you can upgrade your account to a Westerly Sun All Access account, which gives you the full complement of our content in print and digital form every day. Or, you can add a Westerly Sun Digital Access subscription (digital only) to your non-seven-day print subscription. For more information, click here.
What do I do if I’m having trouble accessing my digital account or a digital product?
If you’re having trouble accessing your digital account or a digital product, you may contact our Customer Service Center at 877.467.5233 or email us at firstname.lastname@example.org. Our Customer Service Hours are Monday-Friday, 6AM-5PM, Saturday, Sunday and holidays, 6AM-10AM. You can find product specific access information at www.thewesterlysun.com/allaccess.
Where do I manage my digital account information?
You can manage your digital account information, including user name and password, by going to https://accounts.mypressplus.com. If you are a Westerly Sun Digital Access (digital only) subscriber, you can manage your payment information there as well.
What if I’m not ready to sign up for a subscription at this point?
If you’re not ready to sign up for a subscription at this point, you can still enjoy limited digital content on www.thewesterlysun.com and on our mobile site. Go to www.thewesterlysun.com or click here to see a list of our content that is available for non-subscribers. If you’d like to take advantage of our full complement of print and digital products, check out www.thewesterlysun.com/allaccess to see what we have to offer.
Print-Specific Subscriber Services and Support
How do I tip my newspaper carriers?
You may include carrier tips with your renewal payments, send a separate check or money order, or include it as a fixed amount in your monthly EZ Pay debit.
How do I put my subscription on hold?
To put your home newspaper delivery on hold, simply call us at 860-495-8201 or use our online service to sign up for a Vacation Package by clicking here (we save all copies of The Westerly Sun for you while you are away). We also have our vacation donation program where your saved copies are donated to a local school to be used in their Literacy through Newspapers program.
I didn’t receive my paper, or my paper is damaged. What should I do?
To report a missed, damaged or incomplete paper, simply call us at 860-495-8201 Monday-Sunday and we will redeliver a replacement paper that day. You can also contact us about a delivery concern by clicking here.
How do I change the address or name on my Westerly Sun All Access or print only subscription?
To update your address, simply call us at 877-467-5233 or communicate your new address (or name change), to us online by clicking here.
What happens when my payment expires?
If you are a Westerly Sun All Access or print only subscriber, you’ll hear from us before your payment expires. We communicate regularly with our readers, sending renewal notices, making expire alert phone calls as well as having your carrier deliver a notification that your subscription is about to expire. In the event we are unable to contact you through these methods and your payment reaches its end, your subscription will be temporarily suspended until contact is made.
If you are a Westerly Sun Digital Access (digital only) subscriber, your subscription is automatically renewed every month. To cancel or update the autopayment, or to handle your account settings, go to https://accounts.mypressplus.com/login.html.
How do I secure a back copy of The Westerly Sun?
For back copies or for other individual day purchase options, simply call us at 860-495-8201 or email us at email@example.com
How do I submit news or a press release?
To submit news or a press release, email your information to firstname.lastname@example.org.
How do I submit a Letter to the Editor?
Click here for our convenient online Letters To The Editor form.
You can also submit a Letter to the Editor by email (email@example.com), by fax (401-348-5080) or by mailing your letter to:
Letter to the Editor
The Westerly Sun
99 Mechanic St.
Pawcatuck, CT 06379
How do I submit an obituary notice?
Instructions on how to submit your obituary notice can be found here.
How Can I Submit an Event To The On-line Calendar?
You can enter your community event at any time with our convenient online Calendar Entry Form. All information is published at the discretion of Sun Publishing Co.
How do I submit Front Porch News?
To submit news to Front Porch News, email your information to firstname.lastname@example.org or visit our Front Porch News section online at www.thewesterlysun.com.
How do I submit a bridal/anniversary/engagement or birth announcement?
Submit your bridal/anniversary/engagement or birth announcement online from our Celebrations page or mail it to:
[Type of Announcement]
The Westerly Sun
99 Mechanic St.
Pawcatuck, CT 06379
How can I order a photo I saw in The Westerly Sun?
You can purchase photos appearing in any of our newspapers, plus we also have additional photos available through SunPhotos. Simply click on the SunPhotos icon in the left column or bottom of our main website page. Once you arrive at SunPhotos you can browse thru thousands of outstanding photos taken by our team of award-winning photographers.
Placing an Ad
How do I place a display print ad?
To place a print display ad, contact Advertising Director John Layton at 401-348-1000 ext. 265 or email email@example.com.
How do I place a classified ad?
To place a classified ad, contact our Classified Department at 401-348-1000 between 9 a.m. and 5 p.m., Monday-Friday or email place your ad online at www.thewesterlysun.com.
How do I place an online ad?
To place an online ad, contact contact Advertising Director John Layton at 401-348-1000 ext. 265 or email firstname.lastname@example.org.
I have a question about an online issue that doesn’t fall into another category. What should I do?
You can contact our webmaster with any online issue by sending an email to email@example.com.
What if I have a question about thewesterlysun.com HOT DEALS?
HOT DEALS has its own FAQ section. Find answers to the most frequently asked HOT DEALS question by going to www.thewesterlysun.com. and clicking on the HOT DEALS icon or by clicking here.
What is the mailing address and main number for The Westerly Sun?
The Westerly Sun
99 Mechanic Street
Pawcatuck, CT 06379
The main contact number is 401-348-1000. Our Customer Service number is 860-495-8201.
Where can I find a contact list for the The Westerly Sun?
Find our Contact List here.