DMV services restored; network issue cited as cause

DMV services restored; network issue cited as cause



CRANSTON — Technicians working overnight have repaired the source of a disruption to licensing services at the Rhode Island Division of Motor Vehicles.

All DMV services, including license transactions, are available this morning as the division returns to standard service, the division said in a press release Thursday morning. The agency also offered an apology to those impacted by Wednesday’s service issue.

DMV spokesman Paul Grimaldi said Wednesday afternoon that the problem was a telecommunications hardware failure that severed a link with a national data center. A router failed, cutting the DMV’s connection to the American Association of Motor Vehicle Administrators, based in the Washington, D.C. area. The association operates the motor-vehicle registry data center serving all the states.  

Grimaldi said AAMVA was “experiencing a Verizon network issue” that prevents the agency from accessing national verification systems that are required for the issuance of driver licenses.

A similar national service disruption occurred on April 27. All licensing transactions were impacted Wednesday, but other DMV transaction services were not affected, the agency said.

Jason Vallee


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